Frequently Asked Questions
Everything you need to know about our premium teaware and services.
How do you ensure fragile tea sets are shipped safely?
We use professional-grade shock-absorbent packaging, including custom-fit foam and double-walled boxes, to ensure your delicate porcelain and glass arrive in perfect condition.
What is your return policy for damaged items?
If your order arrives damaged, please contact us within 48 hours with a photo of the item. We will provide a free replacement or a full refund immediately.
Are your tea sets microwave and dishwasher safe?
Most of our ceramic sets are dishwasher safe, but we recommend hand washing for sets with gold filigree or hand-painted details. Specific care instructions are included with each product.
Do you offer international shipping?
Yes, Umi Tea Sets ships worldwide. Delivery times vary by location, typically ranging from 7 to 15 business days depending on the selected shipping method.
What materials are used in your teaware?
We source high-quality materials including Jingdezhen porcelain, heat-resistant borosilicate glass, and traditional Yixing purple clay (Zisha) for our authentic tea sets.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.